Utility

How to complain to the chief executive

Customer service all over the nation seems to be on an all-time low, as we struggle to deal with unhappy complaints. Thousands of complaints are received and filed throughout the year, from misfortunate customers who are demanding their issue be recognised – usually because a call centre cannot correct a minor problem that lies outside… [Continue Reading]

Fees trap for cash or cheque payments that can rack up to £240

Millions of pensioners and cash-strapped families are paying £240 a year extra for their phone, gas and electricity bills simply because they need to pay by cash or cheque. Loyal customers like Janette and Frank Whitehouse are being hit with fees just for paying their bill, such as the £22.68 extra they must pay BT… [Continue Reading]

Energy secretary demands British Gas meeting over ‘unjustifiable’ energy price rise

In a withering put down, the energy secretary said Britain’s biggest energy supplier needed to open up its books and explain why the scheme seemed to be “costing them more than their competitors”. He told The Daily Telegraph: “British Gas’s reasons for a bill increase just don’t add up, and it appears to be larger… [Continue Reading]

Gas price ‘manipulation’ that could be hitting millions of homes

Power firms are today (13/11/2012) being investigated for allegedly ‘regularly’ manipulating wholesale gas prices. Energy Secretary Ed Davey warned anyone found guilty of the claims would be punished, while Deputy Prime Minister Nick Clegg said people will be ‘enraged’ if the allegations are proven. City watchdog the Financial Services Authority (FSA) and Energy regulator Ofgem… [Continue Reading]

Oil price could have been rigged like Libor

Drivers may have been paying over the odds for petrol as traders are likely to have tried to manipulate oil prices in the same way as interest rates, an official report has warned. The reliability of oil prices has been cast into doubt by a report for the G20 which warns that the market is… [Continue Reading]

The Great Hosepipe Ban Swindle

So the 2012 hosepipe ban is finally upon us, implemented by seven water companies which started on the 5th of April. After weeks of tweaking their rules to create as little bad publicity as possible, the water companies lay their judgement upon us. All under the threat of “£1000 Fine” for those who don’t obey…. [Continue Reading]

Energy Firms ‘Ripping Off Customers To Boost Profits’

Energy companies were today accused of ripping off customers through “an effective cartel” after it was revealed that profits from bills have soared to an all-time high. The “big six” suppliers – British Gas, EdF, Npower, Eon, Scottish Power and Scottish and Southern Energy – faced a backlash of public anger following a shock report… [Continue Reading]